In Windows 2000, users have a user principal name (UPN)—e.g.,
email@example.com—as well as the usual down-level SAM name—e.g., savillj.
If you change your password using the down-level SAM username, the change works
fine, even if the Global Catalog (GC) isn't available. If you change your
password using your UPN and the GC isn't available, you receive the following
error message if the account is in the parent domain:
The user name or old password is incorrect. Letters in passwords must be typed using the correct case. Make sure the Caps is not accidentally on.
Or, you receive the following error message if the account is in the child
Unable to change the password on this account due to the following
1359: An internal error occurred
Please consult your system administrator.
To confirm that the GC's absence is the problem, use the following command to find your logon server:
When you find the logon server, check the directory-service event log for the following event:
Event 1126 Unable to establish connect with global catalog
To fix this problem, you need is to ensure that the GC is available. You need the GC to change passwords using your UPN because domains store information only about their local domain whereas the GC includes information about objects in the entire forest. Thus, the GC must be available when you use the UPN, unless you have only one domain.